When your car sputters to a stop on I‑75 at midnight or your 30‑ton excavator needs to reach a new jobsite by dawn, you can’t roll the dice on an untested towing company. You need seasoned pros with modern equipment, iron‑clad safety standards, and a reputation for treating every customer like family. Metro Towing, a woman‑owned, family‑founded firm serving Central Kentucky since 1989, delivers exactly that peace of mind—24 hours a day, 365 days a year.
This 1,600‑word guide pulls back the curtain on Metro Towing’s full range of services, the industry best practices behind them, and practical tips for drivers and fleet managers alike. Everything comes straight from verifiable sources: the company’s own website, Federal Highway Administration (FHWA) guidelines, and AAA roadside data—so you’ll find no gimmicks or imaginary offers here.
1. A Family Legacy Built on Trust—and Still Growing
Metro Towing began with a single truck in 1989, steered by a family determined to offer honest, reliable help to stranded motorists. By 2003, the team’s reputation had grown so strong that several local operators merged under the Metro banner, expanding the fleet and talent pool without sacrificing family‑style service. Today:
- 30 + years in business and counting
- Woman‑owned in a male‑dominated industry—proof that experience, not stereotypes, drives success
- One of only two companies in Central Kentucky trusted to transport delicate medical equipment, underscoring meticulous safety standards
From dispatchers to heavy‑haul drivers, every employee goes through rigorous background checks and hands‑on training, ensuring you don’t just get a tow—you get professional problem‑solvers who treat your emergency like their own.
2. Light‑Duty Towing & Roadside Assistance: Fast Help When You Need It Most
AAA reports that vehicles ten years and older are twice as likely to end up stranded, and their odds of needing a tow quadruple compared to newer cars. Whether your ride is vintage or brand‑new, Metro Towing’s light‑duty fleet covers:
- Emergency tows for cars, SUVs, motorcycles, and small trucks
- Lock‑outs, tire changes, jump‑starts, and fuel delivery
- 24/7 dispatch via 859‑255‑4395 or 859‑278‑TOWS
What to expect on scene
- Location confirmation: Dispatch pings your phone (with permission) to cut wait time.
- Safety first: Flashing beacons and reflective PPE create a protective zone.
- Damage‑free hookup: Soft straps and wheel‑lift technology keep bumpers and suspensions safe.
Metro Towing’s light‑duty operators also carry mobile battery testers; if the fix is as simple as a new battery, they’ll install one on the spot—saving you a trip to the shop.
3. Heavy‑Duty & Specialized Hauling: Landoll, Lowboy, and Everything Between
Moving oversize or overweight equipment isn’t just “a bigger tow.” It’s an engineering project that involves permits, route surveys, and the right trailer choice. According to FHWA, standard interstate weight limits cap at 80,000 lb gross and 34,000 lb tandem axle without a permit. Metro Towing’s heavy‑haul team manages every detail:
| Trailer Type | Capacity | Ideal Cargo |
| Landoll tilt‑deck | Up to 42,000 lb | Backhoes, boom lifts, forklifts |
| Lowboy detachable‑neck | Up to 120,000 lb | Excavators, dozers, industrial presses |
| Step‑deck with winch | 50,000 lb | Crated machinery, telecom shelters |
Permit & escort service
Oversize hauls in Kentucky often require state permits and sometimes pilot cars when width exceeds 12 ft or height surpasses 14 ft 6 in. Metro Towing secures paperwork, coordinates escorts, and uses real‑time GPS to ensure compliance with bridge weight and clearance restrictions—aligning with FHWA best‑practice recommendations.
Medical‑equipment transport
Ultrasound machines and MRI magnets can’t handle pothole jolts or humidity spikes. Metro Towing is one of two certified carriers in its service area trusted by regional hospitals for white‑glove delivery, employing:
- Air‑ride trailers to absorb vibration
- Climate‑controlled cargo bays
- Trained loading crews using soft slings and load bars for precision tie‑downs
4. Private‑Property Impound & Parking Management
Illegally parked or abandoned vehicles drain property value and tenant satisfaction. Metro Towing’s private‑property impound program provides:
- Custom signage compliant with Kentucky statutes
- Zero cost to property owners—fees are billed to the vehicle owner
- 24/7 patrol or on‑call removal options
Condominium boards, shopping centers, and student‑housing managers rely on Metro Towing to keep lots clear without confrontations or legal pitfalls.
5. U‑Haul Rentals: One‑Stop Moving Convenience
Need a 15‑foot box truck for weekend moves? Metro Towing’s Lexington lot ranks among U‑Haul’s Top 100 dealers nationwide. Customers appreciate:
- Extended pickup hours—match your loading timeline, not corporate office hours
- Truck‑tow combo deals—haul your car behind the moving truck
- On‑site moving supplies: blankets, dollies, tie‑down straps
Book ahead online or call the office for same‑day availability—trucks go fast during college start/end weekends.
6. Woman‑Owned Leadership: Changing the Face of Towing
In a field where women make up less than 10 % of the workforce (industry association estimates), Metro Towing stands out. Ownership credits success to:
- Inclusive hiring: Technicians and drivers are chosen for skill and attitude, not gender.
- Community outreach: Breast‑cancer‑awareness and autism‑awareness trucks donate a portion of proceeds to local nonprofits.
- Role‑model visibility: Young women touring the shop during career days see proof that heavy‑duty doesn’t have to mean “men only.”
7. Preventive Tips to Avoid Roadside Breakdowns
AAA analyzed 29 million roadside calls and found that battery failures, flat tires, and lock‑outs remain the top culprits. Save yourself a tow with these habits:
- Battery check: Test voltage twice a year; replace at the three‑year mark.
- Tire care: Keep pressure at door‑jamb specs; inspect tread & sidewalls monthly.
- Key savvy: Stash a spare smart key in a magnetic box under the frame—modern fobs are pricey to replace on the fly.
If trouble still strikes, pull over safely, turn on hazard lights, and call Metro Towing’s 24/7 line. Giving dispatch your mile marker or nearest exit speeds response.
8. Electric‑Vehicle Support: Yes, Towing Has Entered the EV Era
AAA says only 4 % of EV roadside calls are for depleted batteries; most involve tire issues caused by heavier curb weights. Metro Towing equips operators with:
- Flatbed car carriers—required to avoid drivetrain damage
- Soft straps—no metal hooks around aluminum suspension components
- Knowledge of charge‑port placement to prevent connector damage during loading
9. Safety & Training: The Metro Towing Checklist
- DOT‑compliant daily vehicle inspections
- Ongoing courses in load‑securement and hazmat awareness
- BBB accreditation and Kentucky State Police certification
- Real‑time GPS tracking shared with customers on request
Safety isn’t a buzzword; it’s a measurable protocol that keeps cargo, motorists, and employees protected.
10. Ways to Schedule Your Service
| Need | How to Arrange |
| Emergency Tow | Call 859‑255‑4395 or 859‑278‑TOWS—dispatch answers in under 30 seconds on average. |
| Heavy‑Equipment Haul | Use the Hauling quote form to upload specs and photos; receive a route‑and‑pricing plan within 2 hours. |
| Private‑Property Impound Setup | Fill out the contact page or call the office to schedule a lot survey and custom signage. |
| U‑Haul Reservation | Click the U‑Haul banner on the homepage or drop by 855 Angliana Avenue, Lexington. |
Whether it’s last‑minute roadside help or weeks‑out heavy transport, Metro Towing tailors scheduling and customized pricing to fit your timeline and budget.
11. Community Commitment: More Than Metal & Motors
- Breast‑Cancer‑Awareness Tow Truck: A pink‑wrapped rollback that donates part of every invoice to local health‑care charities.
- Autism‑Awareness Wrecker: A puzzle‑piece design raises funds for regional therapy programs.
- High‑school sponsorships: From vocational scholarships to safe‑teen‑driver seminars, Metro Towing invests in future road safety.
By choosing Metro Towing, you support a company that puts profits back into Central Kentucky.
Conclusion: Experience, Integrity, Family—Your Roadside Safety Net Since 1989
Breakdowns and big moves are stressful—but choosing the right towing and hauling partner shouldn’t be. With over three decades of proven experience, specialized gear for loads up to 120,000 lb, and a steadfast commitment to customer care, Metro Towing keeps Central Kentucky rolling, day or night.Visit metrotowingky.com to learn more, request a quote, or save our emergency number to your phone. From the smallest lock‑out to the heaviest industrial haul, we’re ready to treat you like part of the family—because at Metro Towing, family is how we roll.
